Sales Director

Role Overview

The Director, CSC Sales Excellence is the senior sales leader responsible for creating and leading a unified organization across all CSC sales teams; customer’s inquiry into a relationship and every relationship into revenue.

What You Will Do

Establish and lead the CSC sales strategy across all teams, channels, and programs to achieve revenue, conversion, margin, and customer experience targets.

Why It Might Be a Fit

The ideal candidate will have 10+ years of progressive sales leadership experience in a contact center or similar high-volume selling environment, including 5+ years leading managers or multi-team organizations.

Requirements

• Bachelor’s degree in business, Marketing, or related field
• 10+ years of progressive sales leadership experience in a contact center or similar high-volume selling environment
• 5+ years leading managers or multi-team organizations
• Proven track record of delivering revenue and conversion growth, improving forecast accuracy, and increasing sales productivity
• Experience designing and scaling sales operating models, coaching systems, performance scorecards, and leadership accountability practices
• Strong financial and business acumen, including sales forecasting, annual planning, budgeting, and resource allocation
• Deep understanding of contact center sales operations, including inbound and outbound programs, campaign design, scripting, workforce management, and quality assurance
• Strong experience with CRM systems (Salesforce or equivalent), dialing platforms, digital communication tools, and sales enablement technology
• Hands-on experience using analytics and AI-driven tools to improve sales performance, productivity, and personalization
• Exceptional executive communication, presentation, and stakeholder management skills, with the ability to influence senior leaders and cross-functional partners
• Demonstrated ability to lead through change, build organizational alignment, and drive adoption of new processes and technology

Benefits

• Dental insurance
• Vision insurance
• Other benefits not explicitly mentioned