Client Success & Revenue Operations Manager

Role Overview

The Client Success & Revenue Operations Manager will lead a team of trainers and clients, with a focus on accountability, client satisfaction, and revenue growth. The role requires a high level of conscientiousness, low ego, and a focus on closing loops. The successful candidate will have commercial courage and be able to build trust with clients, recommend solutions, and ask for decisions without pressure tactics.

What You Will Do

The Client Success & Revenue Operations Manager will be responsible for ensuring assessments, progress reviews, and client touchpoints happen on time, leading trainer check-ins, field visits, coaching, and accountability, and maintaining new-business and renewal pipelines with accurate forecasts.

Why It Might Be a Fit

The successful candidate will have a strong background in operations, client success, account management, sales leadership, service delivery, or team management, with personal ownership of a revenue target, renewal portfolio, sales pipeline, or book of business. They will also have experience holding employees, contractors, or field personnel accountable and evidence of improving revenue, retention, service reliability, or team performance.

Requirements

• 4+ years in operations, client success, account management, sales leadership, service delivery, or team management
• Personal ownership of a revenue target, renewal portfolio, sales pipeline, or book of business
• Experience holding employees, contractors, or field personnel accountable
• Evidence of improving revenue, retention, service reliability, or team performance
• Confidence discussing performance, accountability, and financial commitment
• Strong organization and experience with CRMs, dashboards, scheduling, or AI tools
• Reliable transportation and availability to work in our office and throughout Silicon Valley

Benefits

• Health insurance
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

Tagged as: Pipeline Management