Role Overview
As a Strategic Enterprise Customer Success Manager, you will serve as a trusted strategic advisor to some of our most complex enterprise customers, helping them maximize the value of HackerOne’s platform, advance their security programs, and achieve meaningful business outcomes.
What You Will Do
Own strategic customer relationships, navigate complex business and technical challenges, and influence customer success strategies that drive retention, growth, and long-term advocacy.
Why It Might Be a Fit
You will help elevate the effectiveness of our Customer Success organization by sharing expertise, strengthening best practices, and partnering across teams to deliver scalable improvements to the customer experience.
Requirements
- 6+ years of experience in Customer Success supporting high-touch enterprise and/or government customers in a B2B environment
- Experience managing complex customer programs or projects
- Working technical knowledge of SaaS applications, cloud technologies, and IT operations
- Experience using customer data, program insights, and structured problem-solving approaches
Benefits
- Health (medical, vision, dental), life, and disability insurance
- Equity stock options
- Retirement plans
- Paid public holidays and unlimited PTO
- Paid maternity and parental leave
- Leaves of absence (including caregiver leave and leave under CO’s Healthy Families and Workplaces Act)
- Employee Assistance Program
To apply for this job please visit jobs.ashbyhq.com.
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