Role Overview
As a Technical Customer Experience Specialist, you will be frontline support within our global support team, reporting to a CX Manager. You’ll help legal, tax, and finance professionals at some of the world’s largest firms get the most out of Harvey, and you’ll own technical issues from first response through root cause.
What You Will Do
Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions. Own technical issues across topics like AI output quality, login and SSO, authentication and tokens, REST API integrations, and error logs, working each to root cause.
Why It Might Be a Fit
We’re looking for someone who loves problem-solving, thrives with ambiguity, and pairs strong technical instincts with real empathy for enterprise customers.
Requirements
- 3+ years proven experience in a technical support role
- Exceptional empathy and a genuine desire to help and connect with customers
- Strong problem-solving skills
- Excellent organisational skills
- Comfortable operating with ambiguity in a fast-moving environment
- Strong communication skills
- Understanding of APIs
- Familiarity with customer support tools and CRM systems
- Ability to work collaboratively in a team environment
- A passion for learning and personal growth
To apply for this job please visit jobs.ashbyhq.com.
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