Customer Success Director

Role Overview

As a Customer Success Director, you own the health and growth of a portfolio of HealthLeap’s health system relationships. You’ll define how HealthLeap retains, expands, and scales your portfolio of health system partnerships as we expand into a multi-condition platform.

What You Will Do

Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners, build broad, trusted relationships, and own retention and renewal.

Why It Might Be a Fit

We’re looking for substantial experience in customer success, strategic account management, consulting, or a related role, and a track record of growing complex, senior-level relationships.

Requirements

• Substantial experience (typically 7+ years) in customer success, strategic account management, consulting, or a related role
• Experience working with health systems or other large, complex organizations
• Deep healthcare experience is a plus; so is experience bringing new technology into established environments
• Comfort with data: you can read a dashboard, build a business case, and tell the story behind the numbers to CFOs, CIOs, and CMOs
• Strong commercial judgment about retention, expansion, and value
• Thrive with ownership and ambiguity in a fast-moving, early-stage company
• Work well across clinical, technical, and product teams, knowing when to lead and when to enable
• Willing to travel regularly for site visits, business reviews, and key partner milestones