Role Overview
Customer success is at the heart of everything we do, and we strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction.
What You Will Do
Deliver customer outcomes across both managed and pooled customers, using the right intervention for the customer need. You’ll focus on the actions that drive retention and growth, influencing key commercial outcomes such as GRR, NRR and expansion.
Why It Might Be a Fit
This might be your perfect role if you thrive on retention, growth, customer value, data, and knowing when to go high-touch versus when to scale.
Requirements
- A strong commercial mindset, with experience driving customer retention and uncovering growth opportunities through upselling and cross-selling.
- A solid understanding of CS metrics such as GRR and NRR, and the actions that influence them.
- A track record of improving customer health, adoption and measurable customer outcomes.
- Confidence building relationships, leading strategic conversations and clearly demonstrating value.
- A data-driven approach, using insights to spot risks, opportunities and areas for improvement.
- Experience delivering digital-first customer engagement, such as webinars, education programmes or scalable success initiatives.
- Familiarity with platforms such as HubSpot, Salesforce, Gainsight or ChurnZero.
Benefits
- Dental insurance
- Flexible working hours
- Remote work options
- Health insurance
To apply for this job please visit henryscheinone.teamtailor.com.
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