Customer Success Manager – CSM

Role Overview

The Customer Success Manager plays a critical role in the customer’s digital transformation journey, understanding client business objectives, project priorities, and desired outcomes. They align the service adoption journey to best suit the client’s needs and optimize their experience with HPE.

What You Will Do

The primary responsibilities include taking ownership of a select group of strategic customer accounts, cultivating strong senior-level relationships, onboarding and helping customers define and achieve their adoption success criteria, and developing and maintaining a Customer Success Plan.

Why It Might Be a Fit

The ideal candidate is a trusted advisor externally and a mentor of customer success management internally, with a thorough understanding of the technology industry, including trends, market dynamics, emerging technologies, and cloud computing. They should also have experience in customer success methodologies, frameworks, and best practices, as well as leadership skills and effective collaboration with partners and various departments.

Requirements

• University or Bachelor’s degree or equivalent combination of education and experience
• Customer Success Manager Foundation Certification or higher preferred
• HPE GreenLake ATP certification preferred
• Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives
• Typically 4-6 years of directly related work experience
• A thorough understanding of the technology industry, including trends, market dynamics, emerging technologies, and cloud computing
• Comprehensive knowledge of the company’s products and services, including a deep understanding of their features, capabilities, and how they address customer needs
• Experience in customer success methodologies, frameworks, and best practices
• Leadership skills, including experience in orchestrating the associated account team members for customer success
• Effective collaboration with partners (if applicable) and various departments, including sales, product development, technical support, and marketing, to ensure alignment between customer success efforts and the overall business strategy

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion