Role Overview
The Enterprise Customer Success Manager plays a key role in driving the success and satisfaction of a diverse customer portfolio, including top Enterprise customers and complex integrations.
What You Will Do
Develop and execute customer success strategies, collaborate with cross-functional teams, and analyze customer performance metrics to give strategic recommendations.
Why It Might Be a Fit
If you want to grow, make an impact, and help shape products used by millions, this is your place.
Requirements
- Experience advocating for customers at an executive level within an organisation
- Track record of driving customer growth through successful cross-sell and upsell initiatives
- Proven ability to collaborate across departments to drive overall business success
- Experience working with SaaS products in the technology industry
- Strong skills using data analytics to drive insights and improvements
- Proven ability to give strategic recommendations based on industry insights
- Previous experience or certifications in customer success or customer support
Benefits
- 32 days of paid time off per year
- Company-paid benefits that start on day 1
- Remote-friendly and supportive flexible remote arrangements
- Work-from-home allowance
- Professional development budget
To apply for this job please visit jobs.ashbyhq.com.
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