Role Overview
Customer Experience Managers oversee store standards, customer service, and operational processes. They manage activities to ensure a safe opening and closing process, coach associates, and address customer service escalations.
What You Will Do
Key responsibilities include driving customer service, resolving customer escalations, ensuring store readiness, and managing day-to-day operations. You will also provide in-the-moment direction, coaching, and performance management to associates.
Why It Might Be a Fit
The ideal candidate is someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects.
Requirements
- 2 years of customer service experience
- 1 to 2 years Retail or Trade experience
- At least one year of relevant work experience as a leader/supervisor
To apply for this job please visit homedepot.wd5.myworkdayjobs.com.
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