DTC Product Ops Lead

We are seeking a DTC Product Operations Lead to support and optimize the product operations function within HomeServe’s DTC organization. The role will collaborate closely with Product, Design, and Engineering teams to manage demand in key product tools and systems and oversee tracking and reporting on key performance metrics.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• 5+ years of experience in Product Operations or Product Management, ideally within a digital or technology-driven organization.
• Proven experience improving product development processes and driving measurable efficiency gains.
• Familiarity with AI-enabled tools, workflow automation, or similar technologies that enhance product team performance.
• Strong analytical skills, including experience defining and tracking performance metrics.
• Excellent project management skills: able to manage multiple initiatives and deliver results in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with the ability to influence cross-functional teams.
• Strong understanding of agile product development and collaboration tools (e.g., Jira, Confluence, etc.).

Benefits

• Annual Bonus Potential: 10%
• Salary Range (Norwalk, CT): $101,150.69 – $134,867.58

Tagged as: Data Analysis, Project Management