Customer Experience Executive (Part time)

Role Overview

We’re looking for a hardworking, driven, and passionate candidate to join our team as a Customer Experience Executive. The role involves delivering exceptional experiences for both guests and lodge owners, managing guest check-ins and check-outs, and providing support via phone, email, and social media.

What You Will Do

As a Customer Experience Executive, you will be responsible for welcoming guests on-site, handling check-ins, and providing guidance about the property and local area. You will also handle enquiries and complaints promptly, take ownership and resolve issues both on-site and remotely, and maintain accurate records of all guest interactions and feedback.

Why It Might Be a Fit

This role is ideal for someone who is passionate about customer service and has strong problem-solving skills. You will work collaboratively with other departments to ensure smooth business operations and participate in training and development activities as requested.

Requirements

• Exceptional verbal and written communication skills
• Strong problem-solving, negotiation, and conflict resolution abilities
• Customer and owner-focused mindset with a drive to exceed expectations
• Ability to manage multiple priorities and remain calm under pressure
• Awareness of property compliance, health, safety, and operational standards
• A Hands-on, proactive approach with the ability to work independently on-site
• Ability to liaise with the public and clients professionally
• Be an efficient communicator with a professional and customer orientated approach
• Complete problem-solving skills, analytical skills, & decision-making skills
• In depth ability to understand data & identify trends and patterns
• Able to work unsupervised and on own initiative
• Competent with the use of information technology
• Organised and can prioritise tasks
• A friendly and enthusiastic attitude

Benefits

• Dental insurance
• Vision insurance
• Enhanced supplement payment for on-call shifts