Customer Success Manager

Role Overview

We’re hiring a Customer Success Manager to own the customer journey end to end, ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of ~150 mid-market customers across North and South America.

What You Will Do

Own client activation and onboarding, manage ongoing customer relationships, be directly responsible for Gross and Net Revenue Retention (GRR & NRR), and deliver key account insights.

Why It Might Be a Fit

This role is ideal for someone who thrives on building strong relationships, solving complex problems with empathy, and driving impact through data and insight.

Requirements

• 4+ years of experience in Customer Success within a PLG SaaS company
• Proven experience managing 100+ mid-market accounts
• Strong ownership mentality
• Exceptional relationship and communication skills
• Comfortable working with data, dashboards, and customer metrics
• Experience influencing renewal, retention, and expansion outcomes
• Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe

Benefits

• Private health insurance
• Paid time off
• Local benefits (for employees)
• Annual stipends for home office, wellness, or professional development
• Clear career progression pathways
• Mentorship opportunities
• Skill development programs
• Global company retreats in unique destinations