Style Advisors, Tailors, Operations Specialists, and Luxury Sales Leader

Role Overview

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

What You Will Do

Style Advisors will be responsible for personal sales and holistic selling in-store, building relationships with customers and creating repeat clientele. Operations Specialists will be responsible for sales support and customer service, processing employee purchases, and overseeing staff package administration and submissions. Tailors will need to provide exceptional support and service, leading to customer satisfaction and loyalty. Luxury Sales Leaders will drive sales, ensure KPIs and top line sales goals are consistently achieved, and analyze sales and performance data to identify and maximize sales opportunities.

Why It Might Be a Fit

Successful candidates will require a passion for inspiring repeat business by creating exceptional customer service experiences both online and in-store. They will need to demonstrate interest in technology and how to use tech innovations to support the retail Customer Service function. The ability to work effectively as part of a team and strong multi-tasking skills are also required.

Requirements

• A minimum of 2 years of retail sales experience preferably in a luxury environment
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
• Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
• A strong service orientation – a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred

Benefits

• Competitive earnings
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future