Role Overview
As an Associate Customer Success Manager, you will be the driving force behind the growth and retention of our small and medium-sized customer portfolio. You’ll act as a dedicated client advocate and product expert, solving complex partnership challenges and providing vital operational support to our enterprise accounts.
What You Will Do
Manage and grow a dedicated portfolio of small and medium-sized customers to drive long-term retention and platform adoption. Provide expert account operations support for select Enterprise customers, ensuring their complex needs are met with precision.
Why It Might Be a Fit
You’ll have the opportunity to master the impact.com platform while helping global brands scale their partnership ecosystems through innovation and collaboration.
Requirements
- 1+ years of experience in Affiliate, Partnerships, or Digital Marketing
- 1+ years of experience in a client-facing role with a strong service-oriented approach
- Strong communication skills and the ability to act as a trusted advocate for your customers
- A passion for learning and a self-motivated drive to become a technical expert in SaaS tools
- A collaborative mindset with the attention to detail required to juggle multiple accounts in a fast-paced environment
Benefits
- Flexible Working
- Health and Wellness
- A Stake in Our Growth
- Investing in Your Growth
- Parental Support
- Technology Financial Support
To apply for this job please visit job-boards.greenhouse.io.
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