Senior Strategic Customer Success Manager

Role Overview

Join Imprivata’s team as a Senior Strategic Customer Success Manager to proactively manage a portfolio of strategic customers using Imprivata’s solutions. The role partners with customers to understand their business needs, drive value realization and product adoption, and align Imprivata’s solutions and services with their objectives.

What You Will Do

Own and proactively manage strategic customer relationships, develop and execute strategic customer success plans, build strategic relationships with senior stakeholders, and lead cross-functional collaboration with Sales, Professional Services, Support, Product, and technical and clinical teams.

Why It Might Be a Fit

Success is measured by customer outcomes, satisfaction, ARR renewal attainment, and expansion within assigned accounts. Imprivata provides a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun.

Requirements

• Bachelor’s degree in business or equivalent relevant professional experience
• 6+ years of experience in Enterprise SaaS, Customer Success or Strategic Account Management, preferably within healthcare
• Experience with identity and access management (IAM), cybersecurity, or security operations solutions is highly preferred
• Fluent German and English, both written and spoken. Additional European languages are an advantage

Benefits

• Top-notch work environment
• Developmental opportunities
• Competitive total rewards package
• Desire to have fun