Strategic Customer Success Manager

Hybrid Full TimeAustin, Texas, United StatesImprivata

Role Overview

Join Imprivata’s team to drive customer success and growth by proactively managing a portfolio of customers utilizing Imprivata’s Privileged Access Security solutions.

What You Will Do

Develop trusted customer relationships, lead strategic success planning, and work cross-functionally to deliver exceptional customer experiences that support retention, renewal, and growth.

Why It Might Be a Fit

Success in this role is measured through customer outcomes, satisfaction, ARR renewal attainment, and expansion within assigned accounts.

Requirements

  • Bachelor’s degree in Business or related discipline
  • 4 years+ of relevant experience in software services preferably healthcare, enterprise software, and/or critical account management
  • Experience with Access Intelligence Platform (AIP) Identity and Access Management (IAM), cybersecurity, or security operations solutions highly preferred

Benefits

  • Total compensation range of $107,000.00 to $129,000.00 (inclusive of base salary and variable compensation)
  • Top-notch work environment
  • Developmental opportunities
  • Competitive total rewards package
  • Desire to have fun

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