Customer Success Manager

Role Overview

As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary point of contact for our customers, guiding them in maximizing the value of our SAAS products and services.

What You Will Do

Renewals Management, Customer Onboarding, Proactive Account Management, Product Adoption, Data Analysis, Customer Training, Customer Advocacy, Issue Resolution

Why It Might Be a Fit

Ability to build and maintain strong, trust-based customer relationships, outstanding time management and organization skills, collaboration with various teams daily, exceptional communication and interpersonal skills, strong problem solving abilities and ability to be an independent learner

Requirements

• Bachelor’s degree in Education, Business, or a related field
• 3-5 years of experience in customer success, account management, or a similar role, preferably in the SAAS/K12 industry
• Ability to build and maintain strong, trust-based customer relationships
• Outstanding time management and organization skills
• Collaboration with various teams daily such as Support, Implementation, Sales, Product, Engineering
• Exceptional communication and interpersonal skills
• Strong problem solving abilities and ability to be an independent learner
• Experience in systems like Incident IQ, Gainsight, Fathom, AzureDevOps, Confluence, Lattice, Slack, is a plus
• Technology skills in Zoom, Google Suite required
• Experience in managing renewals is a plus

Benefits

• Medical
• Dental
• Vision
• Life insurance
• 401k match
• Paid-time off (PTO)

Tagged as: Data Analysis, Gainsight