Customer Operations Specialist

Role Overview

Infinite Machine is hiring a Customer Operations Specialist to deliver an exceptional ownership experience while supporting day-to-day customer service, order fulfillment, and warehouse operations. This is a hands-on, customer-facing role.

What You Will Do

Manage day-to-day customer communications, troubleshoot customer issues, coordinate service and warranty requests, and maintain accurate customer service records. Coordinate local vehicle deliveries and pickups, fulfill customer orders, and receive, organize, and track inventory.

Why It Might Be a Fit

We’re looking for someone who enjoys helping people, is highly organized, and is comfortable working with tools and physical products. You’ll work closely with our Vehicle Operations team to keep daily operations running smoothly and improve our processes as we grow.

Requirements

• Experience in customer service or another customer-facing role
• Strong mechanical aptitude and comfort using basic hand tools and following technical procedures
• Highly organized, detail-oriented, and able to manage multiple priorities independently
• Strong problem-solving skills, good judgment, and a customer-first attitude
• Comfortable working across software systems and learning new tools
• Valid driver’s license and ability to drive a company-owned truck in the NYC area
• Ability to work full-time, on-site in Long Island City