Customer Success Manager

Role Overview

The Customer Success Manager oversees enterprise-level service activities, drives solution adoption, and maximizes customer value. They act as a trusted advisor between clients and internal services teams, partnering with stakeholders up to the executive level to ensure long-term satisfaction and growth.

What You Will Do

Key responsibilities include leading customer relationships, aligning client business goals with the product roadmap, developing strategic customer success plans, prioritizing and resolving critical escalations, and collaborating cross-functionally with Sales, Services, and Product Management.

Why It Might Be a Fit

The ideal candidate has 3+ years of customer-facing experience, including executive-level escalation handling, and 1+ years of project management experience with enterprise HCM, Payroll, or Financial systems.

Requirements

• 3+ years in customer-facing roles (consulting, account management, or CSM)
• 1+ years of project management experience with enterprise HCM, Payroll, or Financial systems
• Proven experience within a complex SaaS or enterprise software environment
• Strong stakeholder management, presentation, and webinar hosting skills
• Professional fluency in both German and English
• Willingness to travel up to 15%

Benefits

• High-impact work with enterprise clients on strategic business initiatives
• Collaborative, supportive, and truly international team culture
• Clear opportunities for continuous learning, skill development, and career growth
• Modern, flexible working arrangements with significant day-to-day autonomy