Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager is responsible for ensuring high levels of customer satisfaction for Intellum’s key accounts through relationship building, problem solving, and mapping product value of Intellum’s native AI features to innovative learning programs.

What You Will Do

Key responsibilities include customer health management, strategic partnership and growth enablement, and client advocacy and education.

Why It Might Be a Fit

The ideal candidate will have 5-10+ years of work experience in L&D, Enablement, Account Management, Management Consulting, or Customer Success, with deep exposure to L&D and experience with SaaS, LMS, CMS, and/or software development management.

Requirements

• 5-10+ years of work experience in L&D, Enablement, Account Management, Management Consulting, or Customer Success
• Deep exposure to L&D with a point of view on enterprise learning programs
• Experience with SaaS, LMS, CMS, and/or software development management (LMS preferred)
• Demonstrable success in building stakeholder relationships

Benefits

• Medical – 100% of employee premiums for selected individual plans
• Dental – 100% of employee premiums covered
• Vision – 100% of employee premiums covered
• LinkedIn Learning
• 401(k) plus matching (US Based Only)
• Flexible PTO
• Calm subscription
• Annual Company Retreat