Customer Onboarding & Engagement Manager (Secondment)

Role Overview

The Customer Onboarding & Engagement Manager will lead the onboarding of new corporate customers to CJBS Online, ensuring that organisations and their learners can begin using the platform confidently and gain value from it as quickly as possible. The role will manage the customer journey from commercial handover through implementation, launch and early adoption.

What You Will Do

Develop and manage a consistent, scalable onboarding framework for new CJBS Online corporate customers, lead customer kick-off meetings, create and maintain a clear onboarding plan, track progress against agreed milestones, and ensure a complete and accurate handover from Business Development.

Why It Might Be a Fit

The ideal candidate will have experience of customer onboarding, customer success, implementation or account management in a B2B environment, a strong track record of managing customer projects with multiple stakeholders, dependencies and deadlines, and excellent relationship management, communication and problem-solving skills.

Requirements

• Experience of customer onboarding, customer success, implementation or account management in a B2B environment
• Experience supporting a digital platform, subscription service, SaaS product or online learning solution
• A strong track record of managing customer projects with multiple stakeholders, dependencies and deadlines
• Experience using customer or user data to monitor adoption, identify risks and improve engagement
• Strong facilitation, training and presentation skills, with the ability to make digital systems accessible to different audiences
• Excellent relationship management, communication and problem-solving skills
• A commercially aware approach and a clear understanding of how customer adoption supports retention and recurring revenue

Benefits

• Flexible working hours
• Two working days from our office in Cambridge
• Opportunities for professional development and growth