Role Overview
The Inside Sales Representative – After Sales will be responsible for demonstrating selling skills, developing a wider skills base in negotiation, problem solving, CRM system use, customer, and account management. The role will involve managing all customer and dealer inquiries, responding within twenty-four hours, and serving as a primary point of contact for the field After Sales Staff to resolve order inquiries.
What You Will Do
The candidate will follow up qualified leads for JCB dealers, manage CRM database to ensure accurate tracking of prospects and opportunities, provide timely and accurate quotes to customers and dealer partners, and provide weekly reporting on sales activity and pipeline.
Why It Might Be a Fit
The ideal candidate will have a strong problem-solving and analytical skills, ability to work in a high-stress environment, and a collaborative approach to resolving issues impacting various groups across the enterprise.
Requirements
- Bachelor’s or Master’s degree in business or a related field
- Must pass any drug screens, background checks, and any pre-employment tests
- Experience in Aftersales or Marketing
- Experience in equipment, machinery, or construction Aftersales
- Strong technical aptitude or understanding of heavy equipment
- Knowledge of customer support systems/procedures or channels of distribution
- Salesforce and CRM knowledge and experience
- Working knowledge of Microsoft Office products
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and paid holidays
To apply for this job please visit jobs.dayforcehcm.com.
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