Head of Customer Success

Role Overview

Join a fast-growing AI technology environment where customer success plays a critical role in driving long-term business growth and product adoption. This leadership position combines strategic account ownership with team management, offering the opportunity to shape customer success operations from the ground up.

What You Will Do

Own and manage a portfolio of strategic enterprise customer accounts, lead a team of Customer Success Managers and Deployment Engineers, design and implement scalable customer success frameworks, and serve as the primary escalation point for complex customer issues.

Why It Might Be a Fit

This is an exceptional opportunity for a builder-minded leader eager to make a lasting impact in a high-growth organization. You will have the chance to shape and scale a critical business function with significant impact, work closely with senior leadership, and influence customer outcomes, operational excellence, and product direction.

Requirements

• Previous experience in a technical implementation role
• Proven leadership experience managing, coaching, and developing teams
• Strong technical knowledge of APIs, webhooks, integrations, and software implementation processes
• Demonstrated success managing complex enterprise customer relationships
• Experience creating customer success processes, frameworks, and operational standards
• Excellent verbal and written English communication skills
• Strong problem-solving mindset, customer focus, and ability to navigate high-pressure situations

Benefits

• Competitive compensation package based on experience
• Performance-based bonus opportunities
• Equity participation program
• WeWork membership and workspace flexibility
• Career advancement opportunities within a rapidly growing organization
• High level of exposure to executive leadership and strategic decision-making
• Flexible and collaborative international work environment