Lead Account Manager, Dedicated Success

Role Overview

This is a senior, customer-facing leadership role focused on managing and expanding high-value client relationships while driving post-sale success across a strategic portfolio of accounts.

What You Will Do

Own and grow a portfolio of high-value accounts, lead the end-to-end post-sale customer journey, and act as a team lead within the Dedicated Success function.

Why It Might Be a Fit

Ideal for a relationship-driven leader who thrives in a fast-paced, data-informed, and customer-obsessed environment with high visibility, direct impact on revenue retention and expansion, and the opportunity to shape team performance and best practices.

Requirements

• 8–10 years of experience in account management, customer success, or related client-facing roles within a B2B or SaaS environment
• Minimum of 5 years managing enterprise or strategic accounts with responsibility for retention and revenue growth
• Proven experience leading or mentoring teams, with strong coaching and leadership capabilities
• Strong understanding of post-sale lifecycle management, including onboarding, renewals, and customer adoption strategies
• Experience managing complex, cross-functional projects in fast-paced environments
• Proficiency with CRM systems such as Salesforce and enterprise productivity tools (Excel, Word, Outlook)
• Excellent communication, stakeholder management, and relationship-building skills
• Strong business acumen with the ability to align customer success with revenue outcomes
• Experience in real estate or digital marketplace environments is a plus

Benefits

• Annual OTE of $115,000 – $135,000 USD, with performance-based compensation structure
• Comprehensive benefits package including medical, dental, vision, and prescription coverage
• Flexible Time Off policy and 13 paid holidays
• 401(k) plan with company match and financial wellness support programs
• Tuition reimbursement and student debt support initiatives
• Paid volunteer time and family-forming benefits
• Inclusive, collaborative culture with strong emphasis on learning, growth, and internal mobility