Program Account Manager

Role Overview

This role sits at the center of client success, digital commerce, and operational execution within a fast-paced branded merchandise environment. You will own and evolve online store programs for enterprise clients, ensuring each digital storefront delivers strong user experience, operational efficiency, and revenue growth.

What You Will Do

Manage and grow enterprise client online store programs, oversee end-to-end online store performance, coordinate cross-functional execution, develop and maintain product assortments, manage inventory planning, and lead reporting and analytics efforts.

Why It Might Be a Fit

This is a highly cross-functional role where analytical thinking, client leadership, and operational rigor come together to deliver measurable business impact. You will drive improvements across store functionality, product assortments, and fulfillment processes while ensuring alignment with SLAs and brand standards.

Requirements

• 5+ years of experience in account management, eCommerce program management, or branded merchandise/online store operations
• Proven ability to manage client relationships and drive revenue growth within digital or program-based environments
• Strong understanding of eCommerce platforms, online store functionality, and digital customer experience principles
• Experience working with cross-functional teams in operations, merchandising, sales, and fulfillment environments
• Strong project management, organizational, and problem-solving skills with the ability to manage multiple priorities
• Excellent communication skills with the ability to influence stakeholders and present insights clearly
• High attention to detail with strong analytical and reporting capabilities
• Proficiency in Microsoft Office and CRM or program management tools
• Bachelor’s degree in business or related field, or equivalent professional experience

Benefits

• Fully remote position within the United States with flexible collaboration across time zones
• Opportunity to manage high-impact enterprise client programs in a fast-growing digital commerce environment
• Exposure to cross-functional teams including merchandising, operations, and creative services
• Competitive compensation aligned with experience
• Inclusive and collaborative culture focused on innovation, performance, and continuous improvement
• Opportunity to work in a client-facing role with direct influence on revenue growth and customer satisfaction