Senior Customer Success Manager, Strategic Accounts

Role Overview

This role is a high-impact, strategic customer leadership position focused on managing and growing relationships with enterprise and mission-driven organizations across North America. The Senior Customer Success Manager acts as a trusted advisor to key clients, ensuring successful adoption of a workforce development and English upskilling platform that drives measurable outcomes for employees and organizations.

What You Will Do

Own and manage a portfolio of strategic enterprise accounts, driving success across onboarding, adoption, engagement, retention, and renewal. Serve as a trusted advisor to senior stakeholders, delivering business reviews, success plans, and strategic guidance aligned with customer workforce development goals.

Why It Might Be a Fit

This is an opportunity to work in a mission-driven context where customer success directly supports workforce inclusion and economic mobility at scale. The role operates in a fast-paced, fully remote, and highly collaborative environment, requiring strong cross-functional coordination with Sales, Product, Operations, and Data teams.

Requirements

• 5–7 years of experience in Customer Success, Strategic Account Management, Consulting, or similar client-facing roles within SaaS or EdTech environments
• Proven success managing complex enterprise accounts with strong outcomes in retention, adoption, and revenue expansion
• Experience working with workforce development programs, education partners, or public-sector organizations is strongly preferred
• Strong business acumen with the ability to align customer goals to measurable outcomes and strategic solutions
• Data-driven mindset with experience using analytics to guide account strategy and customer engagement
• Excellent communication and relationship-building skills, with the ability to influence executive-level stakeholders
• Strong project management, organizational, and problem-solving abilities in a fast-paced environment
• Experience collaborating cross-functionally with Sales, Product, Operations, Marketing, and Support teams
• Proficiency with CRM tools, reporting systems, and collaboration platforms such as Google Workspace and Slack
• Fluency in English required; Spanish fluency is strongly preferred
• Ability to manage customer escalations with professionalism, diplomacy, and composure
• Willingness to travel occasionally (approximately 8–10 travel days per year)

Benefits

• Competitive compensation range of $78,000 – $110,000, with potential variable compensation plan
• Comprehensive benefits package including medical, dental, and 401(k) retirement plan
• Home office reimbursement to support remote work setup
• Professional development budget to support continuous learning and growth
• Fully remote work environment with a collaborative and mission-driven culture
• Opportunity to contribute to meaningful social impact in workforce development and education access
• Exposure to strategic enterprise customers and high-growth SaaS environment