Senior Customer Success Manager

Role Overview

This role is focused on building and nurturing long-term strategic relationships with enterprise customers in a fast-growing travel technology environment. You will ensure customers extract maximum value from a complex software platform that is reshaping how the travel industry operates.

What You Will Do

You will guide customers through implementation, adoption, and ongoing optimization of the product. You will collaborate closely with Product, Engineering, Support, Finance, and Operations teams to drive customer outcomes and influence product direction.

Why It Might Be a Fit

Your impact will be measured by customer satisfaction, retention, and expansion across your portfolio. You will own and manage relationships with strategic enterprise customers, ensuring strong engagement, satisfaction, and long-term partnership value.

Requirements

• 5+ years of experience in Customer Success, Account Management, or similar roles within SaaS or enterprise software environments
• Proven ability to grow enterprise customer relationships and reduce churn in a fast-paced, high-growth environment
• Strong experience supporting complex implementations and managing customers through onboarding and post-launch phases
• Excellent communication skills with the ability to simplify technical and business concepts for diverse stakeholders
• Strong analytical mindset with experience using data to drive customer strategy and decision-making
• Demonstrated ability to manage multiple projects and priorities with strong organizational skills
• Experience collaborating across Product, Engineering, Support, and Operations teams

Benefits

• Competitive salary with potential equity participation
• Remote-first work environment with flexibility to work from anywhere
• Travel allowance to support personal exploration and travel experiences
• Enhanced parental leave policies
• Sabbatical options to support long-term well-being and rest
• Regular team events and optional access to a collaborative office environment
• Inclusive, high-ownership culture where employees have meaningful impact on product and company direction