Solutions Engineer / Technical CSM

Role Overview

This is a highly technical, customer-facing role at the intersection of solutions engineering and customer success within a fast-growing SaaS environment serving Shopify merchants. The role blends hands-on troubleshooting with strategic customer management, requiring both technical depth and strong communication skills.

What You Will Do

Lead onboarding or ongoing technical support for Shopify brands, troubleshoot and resolve technical issues, act as the primary technical liaison between customers and internal engineering teams, and identify recurring customer pain points.

Why It Might Be a Fit

You will have a strong ownership mindset, excellent written English skills, and the ability to independently manage customer accounts or a book of business. You will also have the opportunity to work closely with fast-growing Shopify brands in the e-commerce ecosystem and have a high ownership role with direct impact on customer success and product evolution.

Requirements

• Proven experience in a customer-facing technical role
• Strong ability to understand and troubleshoot technical systems
• Experience with Shopify, e-commerce platforms, or SaaS integrations
• Excellent written English skills
• Strong ownership mindset
• Strong problem-solving skills

Benefits

• Competitive monthly compensation ranging from $3,500 to $6,000 USD
• Fully remote work environment
• Opportunity to work closely with fast-growing Shopify brands
• High ownership role with direct impact on customer success and product evolution
• Collaborative startup environment
• Exposure to technical product challenges at scale