Customer Success Manager

Role Overview

As JUNA’s Customer Success Manager, you’ll own the customer journey from deal signing to successful deployment, ongoing operations, expansion, and renewal. Reporting to the Head of Sales, you’ll turn signed deals into successful, long-term partnerships.

What You Will Do

You’ll coordinate handover from Sales, lead implementation, and establish clear ownership, milestones, and next steps. You’ll also manage ongoing customer relationships, monitor operational performance, and identify opportunities to expand into additional trucks.

Why It Might Be a Fit

You’ll be a trusted point of contact for shippers, carriers, and JUNA’s internal teams, and will be responsible for bringing customer feedback back into JUNA to continuously improve the product and service.

Requirements

• Experience in Customer Success, Account Management, Project Management, Operations or a comparable customer-facing role
• Strong experience managing complex projects with multiple internal and external stakeholders
• A combination of operational and commercial thinking
• Professional fluency in English & German required
• Strong analytical skills and comfort working with operational and commercial performance data

Benefits

• Relaxed, no-micromanagement culture
• Regular company events
• Access to Urban Sports Club and L&D budget
• Office stocked with snacks and drinks