Role Overview
In Asset Management Operations, the Specialist will determine action required based on established procedures to protect the Bank’s assets, work with supervisor on handling more complex cases, and investigate and initiate chargeback basis customers concern.
What You Will Do
The Specialist will communicate with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.
Why It Might Be a Fit
The Specialist will assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required.
Requirements
- Minimum graduation
- 1-2 years in disputes and chargeback process
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Strong understanding of the customer service experience
To apply for this job please visit hdpc.fa.us2.oraclecloud.com.
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