Customer Success Manager – SMB (North America)

Role Overview

The role involves managing the post-onboarding customer lifecycle for a book of SMB customers, becoming a trusted partner to customers, and engaging with them to assess their priorities and identify opportunities to promote the Roomvo Platform.

What You Will Do

Key responsibilities include managing key metrics such as Customer Health, Retention, and Expansion, maintaining impeccable records in Customer Success software, and actively engaging with customers to assess their priorities and identify opportunities to further promote the Roomvo Platform.

Why It Might Be a Fit

The ideal candidate will have at least 1-2 years of experience in a B2B Customer Success role, direct experience managing a book of business, and excellent communication skills, both written and verbal.

Requirements

• at least 1-2 years of experience in a B2B Customer Success role
• direct experience managing a book of business
• ability to quickly get familiar with and prioritize technically complex processes and tasks
• professional and comfortable engaging C-suite executives
• ability to manage tight deadlines
• comfortable using Google Workspace and Salesforce
• excellent communication skills, both written and verbal
• well-organized and able to manage multiple competing priorities at all times
• experience in SaaS is mandatory
• English language proficiency
• bonus: Fluency in French or Spanish

Benefits

• Dental insurance
• Vision insurance
• Work-from-home stipend
• Parental leave program
• Birthday off
• Other benefits (not specified)