Customer Experience Advisor

Role Overview

The Customer Experience Advisor will be part of a customer experience team that cares about doing the right thing, treating customers fairly and delivering positive outcomes. The role focuses heavily on inbound customer contact within a high-volume environment.

What You Will Do

Answering inbound customer calls about workplace pensions, helping customers understand their workplace pension products and options, and identifying and resolving complaints in line with business procedures.

Why It Might Be a Fit

The ideal candidate will have experience in a customer service, contact centre or customer-facing role, confidence handling high-volume customer queries in a fast-paced environment, and a team-focused approach and ability to build good working relationships.

Requirements

• Experience in a customer service, contact centre or customer-facing role
• Confidence handling high-volume customer queries in a fast-paced environment
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to prioritise work and manage customer queries effectively
• Confidence learning new systems and processes
• A team-focused approach and ability to build good working relationships

Benefits

• Annual, performance-related bonus plan
• Valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan
• At least 25 days holiday, plus public holidays
• Competitive family leave
• Electric car scheme
• Discounts on L&G products and high street stores