Customer Experience Representative

Role Overview

We are looking for Customer Experience Representatives to join our In Payment Services team to help customers receive clear, accurate and supportive service when they need us. The role is full-time, telephone-based, and involves answering customer questions, taking ownership of enquiries, and delivering positive outcomes.

What You Will Do

Handling customer enquiries primarily by telephone and providing clear, accurate information, taking ownership of customer questions and working towards appropriate outcomes, building knowledge of products, processes and systems through structured training.

Why It Might Be a Fit

We are looking for candidates with customer service experience, clear and confident verbal communication skills, strong written communication and attention to detail, and an ability to listen, understand different needs and explain information clearly.

Requirements

• customer service experience
• clear and confident verbal communication skills
• strong written communication and attention to detail
• ability to listen, understand different needs and explain information clearly

Benefits

• opportunity to participate in our annual, performance-related bonus plan
• valuable share schemes
• generous pension contribution
• life assurance
• healthcare plan
• at least 25 days holiday
• public holidays
• 26 days after 2 years’ service
• option to buy and sell holiday
• competitive family leave
• electric car scheme
• discounts on our own products and at high street stores and online