Sales Operations Specialist

Role Overview

As part of the global Order Management strategy, the Sales Operations Specialist team will provide support for LSEG/Refinitiv customers in Japan and Japan domiciled global financial organizations. The team will be composed of highly skilled individuals with order management/order-to-cash experience.

What You Will Do

Handle the order process for Refinitiv products, resolve internal and external customer queries and issues, and maintain defined standards for quality and efficiency.

Why It Might Be a Fit

A great teammate with strong customer service skills, data interpretation skills, and ability to prioritize and multitask. Proficiency in Japanese and English, with experience in customer service/order-to-cash roles and knowledge of SAP, Salesforce, and Siebel.

Requirements

• 3-4 years of relevant experience
• Graduate/post-graduate in field
• Expert candidates should have prior administration experience
• Strong customer service skills and customer first and focus
• Strong data interpretation skills
• Good proven understanding of computer systems; knowledge on SAP, Salesforce and Siebel is an advantage
• Experience or familiarity with CPQ (Configure, Price, Quote) tools is desirable
• Good ability to prioritize and has attention to details – be deadline orientated and have the ability to multi-task
• High proficiency and skills for learning and champions effective partnership
• Possess excellent written and verbal communication skills both in Japanese and English
• Good ability to work independently on multiple activities, showing appropriate level of prioritization and critical issue skills
• Flexible working in a shift
• Experience with AI tools is preferred

Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives