Revenue Operations Analyst

Role Overview

Zendesk is seeking a Revenue Operations Analyst to join their Revenue Operations team. The successful candidate will be a self-starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic environment. The main objective of this role will be to support the sales organization in commerce to cash processes to ensure deals align with corporate strategies, are compliant, and meet business goals.

What You Will Do

The Revenue Operations Analyst will ensure all professional and managed services are billed timely and accurately, assist in transitioning the professional & managed services billings process, advise sales reps through the deal flow process, and enable best practices and prepare non-standard deals for management review.

Why It Might Be a Fit

The ideal candidate will have a Bachelor’s degree in Business or Finance, 2+ years of experience working with sales and cross-functional teams, and strong communication and documentation skills. The role offers a hybrid work experience, with flexibility to work remotely for part of the week, and may be eligible for bonus, benefits, or related incentives.

Requirements

• Bachelor’s degree in Business or Finance
• 2+ years of experience working with, supporting, and advising Sales and other cross-functional teams
• Flexibility with schedule due to end of month/quarter demands
• Strong communication and documentation skills
• Energetic, dedicated, and self-driven
• Ability to work independently within a team environment
• Experience with SaaS subscription billing model
• Understanding of T&M and milestone billing
• Familiarity with basic accounting concepts and principles
• Analytical skills and experience with contract management
• Experience working with G-Suite Sheets, Docs, and Slides
• Experience with Salesforce (SFDC), Salesforce CPQ and Zuora a plus

Benefits

• Bonus
• Benefits
• Related incentives