Customer Experience Representative

Role Overview

As a Customer Experience Representative, you’ll be at the forefront of innovation, driving specialty chemical solutions forward. You’ll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing, and enhance modern life.

What You Will Do

You’ll respond to customer inquiries, handle moderately complex customer inquiries, and resolve escalated issues promptly. You’ll also support Account Managers by participating in select customer meetings and providing insights that align with long-term strategies.

Why It Might Be a Fit

You’ll be a good fit if you have a proactive customer advocacy mindset, digital innovation and adoption skills, and a process improvement mindset. You should also be able to analyze data and interpret it to deliver actionable insights that enhance customer experience and operational efficiency.

Requirements

• Bachelor’s degree in a relevant field such as Business Administration, Supply Chain Management or related discipline, or equivalent relevant experience in customer service or sales support
• 2+ years of customer service experience, preferably in supply chain or logistics
• Strong communication skills and ability to manage complex cases
• Proficiency in CRM systems, ERP platforms, and Microsoft Office Suite
• Analytical mindset with ability to interpret data and recommend solutions
• Demonstrated ability to work independently and lead by example

Benefits

• Competitive salary with performance-based bonus plans
• 401(k) match + Age-Weighted Defined Contribution
• Comprehensive medical, dental & vision coverage
• Health Savings Account (HSA)
• Paid holidays, vacation, and parental leave
• Flexible work environment
• Learning and development opportunities
• Career and professional growth
• Inclusive culture and vibrant community engagement

Tagged as: Data Analysis