Role Overview
A Senior Customer Experience Partner will join A.P. Maersk SA’s team in Cape Town, South Africa, to manage end-to-end shipments, act as a primary point of contact for customers, and drive service excellence.
What You Will Do
Key responsibilities include managing complex customer relationships, coordinating ocean and logistics shipments, and ensuring compliance with company procedures and industry regulations.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in shipping, freight forwarding, logistics, or supply chain, with strong knowledge of end-to-end supply chain operations and customer experience management.
Requirements
- 5+ years’ experience in shipping, freight forwarding, logistics, or supply chain
- Strong knowledge of end-to-end supply chain operations and customer experience management
- Proven ability to manage complex customer relationships and escalations
- Excellent stakeholder management, communication, and influencing skills
- Strong analytical skills with a solution-oriented mindset
- Ability to work under pressure, manage competing priorities, and drive results
- Digital proficiency and experience working with operational systems
- A proactive, accountable, and leadership-oriented approach
To apply for this job please visit maersk.wd3.myworkdayjobs.com.
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