Senior Specialist, Product Operations, Customer Experience

Role Overview

The Senior Specialist, Product Operations, Customer Experience will join a team driving product strategy, roadmap, and execution of the future of Mastercard’s global core payments network. The role will work hand in hand with Product Managers and Engineering teams to deliver operationally ready, market leading solutions.

What You Will Do

Deliver clear, consistent executive level communications, scale a global Product Operations Customer Experience team, partner with internal stakeholders to support product management and development efforts, and engage with internal product teams and customers to identify and address network challenges and opportunities.

Why It Might Be a Fit

The ideal candidate is a proven, forward thinking leader with the ability to collaborate across disciplines and communicate effectively with both business and technology stakeholders. The role requires strong analytical skills, comfort operating in ambiguity, and deep collaboration to continuously improve the end-to-end customer onboarding experience within the credit card payments ecosystem.

Requirements

• Deep expertise in the payments industry, the Mastercard ecosystem, or the broader financial services landscape
• Strong understanding of how technology delivery drives business outcomes
• Ability to collaborate across disciplines and communicate effectively with both business and technology stakeholders
• Strong analytical skills, comfort operating in ambiguity, and deep collaboration
• Exceptional communication, presentation, and interpersonal skills
• Strong project management capabilities, with demonstrated excellence in organization, planning, and task execution

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays