Senior Specialist, Product Operations, Incident Management

Role Overview

The Senior Specialist, Network Products, will join a team driving product strategy, roadmap, and execution of the future of Mastercard’s global core payments network. The ideal candidate will collaborate across disciplines and communicate effectively with both business and technology stakeholders.

What You Will Do

The role involves detecting, responding, and resolving product-related incidents to minimize customer impact; proactive readiness and resiliency, maintain service quality; bridging product, customer support and technical teams; ensure timely communication, root cause analysis, and continuous improvement of incident processes.

Why It Might Be a Fit

The ideal candidate will bring deep expertise in the payments industry, the Mastercard ecosystem, or the broader financial services landscape, with a strong understanding of how technology delivery drives business outcomes.

Requirements

• Deep expertise in the payments industry, the Mastercard ecosystem, or the broader financial services landscape
• Proven experience in incident management, product operations, or technical support
• Strong understanding of how technology delivery drives business outcomes
• Ability to operate with a high degree of independence and accountability
• Strong communication, presentation, and interpersonal skills
• Ability to engage, lead, and influence stakeholders across all levels of the organization
• Strong project management capabilities
• Ability to work effectively across functions to drive shared outcomes

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays