Customer Onboarding Specialist

Role Overview

As a Customer Onboarding Specialist, you will be part of a multidisciplinary team that welcomes new clients and guides them in the adoption of MEDFAR’s care management solutions. Your role will have a direct and significant impact on improving clinical processes.

What You Will Do

Your main responsibilities will include helping to define the needs of new customers, planning and preparing the technological park required for the deployment of MEDFAR’s products, and implementing functional interfaces required for the deployment of our products.

Why It Might Be a Fit

To be successful in this role, you will need to have a strong sense of organization and structure of a work plan, excellent customer service and thoroughness, and the ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.

Requirements

• Post-secondary studies in the field of health, education, health software, and project management.
• 2 to 3 years of relevant experience in project management and software deployment.
• Valid Class 5 driver’s license and access to a vehicle.

Benefits

• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being