Senior Manager – Growth and Engagement

Role Overview

This role leads the Growth & Engagement Partner team to build and strengthen strategic relationships with customers, ensuring these relationships translate into sustainable growth, strong retention, and positive business outcomes. The Senior Manager – Growth & Engagement connects growth, engagement, experience, and commercial performance, ensuring we understand what matters to our customers and clients and continuously improve how we deliver our services.

What You Will Do

Leading the Growth & Engagement Partner team, building and strengthening strategic relationships with customers, and ensuring these relationships translate into sustainable growth, strong retention, and positive business outcomes. Leading the organisation’s approach to customer and client experience, acting as the voice of the customer and client, translating feedback, data, and market insight into practical improvements across the end-to-end experience.

Why It Might Be a Fit

To be successful in this role, you will have strong commercial acumen, understanding of the relationship between growth, customer experience, and retention, and the ability to lead cross-functional change and influence without direct authority.

Requirements

• Tertiary qualifications in allied health, business, marketing or similar
• Strategy, business development and/or account management experience, ideally in the disability, healthcare, or allied health sectors
• People leadership experience
• Experience using data, CRM and reporting to drive business decisions and performance
• CX, Service Design, or Quality Improvement training (advantageous but not essential)
• A sound understanding of person-centred thinking, experience in and/or strong understanding of the principles and key scheme roles of the NDIS and the National Disability Service Standards (Desirable)