Associate Customer Experience Specialist with Finnish language

Role Overview

Join our Medtronic Customer Care organization and help shape the future of customer experience across Western Europe. As an Associate Customer Experience Specialist, you build and strengthen trusted relationships with customers, Sales and Operating Units across the Nordics and/or UK/I markets.

What You Will Do

You will manage customer inquiries, coordinate the resolution of complex issues and service incidents, and identify opportunities to improve customer experience, processes and digital self-service adoption.

Why It Might Be a Fit

If you enjoy building relationships, solving problems and bringing people together to create solutions, this role offers an opportunity to develop your Customer Experience expertise in an international environment.

Requirements

• Bachelor’s degree or equivalent professional experience
• Experience in Customer Care, Customer Experience, Operations or another customer-facing environment
• Fluent in Finnish and English, both written and spoken
• Excellent communication and interpersonal skills
• Strong customer relationship mindset
• Strong accountability and ownership
• Analytical and critical-thinking skills
• Good understanding of end-to-end Offer-to-Cash processes and operational workflows
• Digital fluency, adaptability and curiosity

Benefits

• Competitive Salary
• Flexible Benefits Package
• Short-term incentive called the Medtronic Incentive Plan (MIP)
• Relocation support is not provided