Customer Experience Engineer

Role Overview

As a Customer Experience Engineer, you will be responsible for directly engaging and responding to technical escalations from Microsoft’s Mission Critical Security Customers. You will work as part of a 24x7x365 global Purview engineering team to understand customer architecture, break/fix issues, and business operations. You will share insights and recommendations with customers, support, and account teams, and contribute to customer-facing documentation to ensure self-remediation to known product issues.

What You Will Do

Your responsibilities will include directly engaging and responding to technical escalations, collaborating with software engineers to diagnose and troubleshoot complex product problems, maintaining technical depth in the Microsoft Purview suite, and utilizing your knowledge and expertise to mentor others and support the technical development of an international team.

Why It Might Be a Fit

The ideal candidate should have extensive experience in a technical role leading complex and highly visible customer engagements, with strong communication skills, a growth mindset, and the ability to maintain deep technical expertise in the Microsoft Purview portfolio of services.

Requirements

• Bachelor’s Degree in Engineering, Computer Science, or related field
• Experience in software industry experience related to technology
• Experience in deep technical role in IT, Technical Support, Consulting, Program Management or similar roles
• Hands-on experience with Microsoft Security and Compliance technologies
• Experience directly engaging and managing customer relationships in consultative or account management-oriented roles