Customer Success Account Manager

Role Overview

As a Customer Success Account Manager, you will help customers unlock the full value of their Microsoft investments through delivery excellence and deep, trusted relationships. You will drive end-to-end delivery and relationship management for a portfolio of customers, orchestrating programs, services, and stakeholders to achieve meaningful business outcomes.

What You Will Do

You will build and coach others on customer, partner, and internal stakeholder engagement strategies and models, develop and expand relationships with key business, technical, and executive stakeholders to drive business outcomes, and lead customer relationship management by gathering information on business and technology objectives.

Why It Might Be a Fit

You will be a strategic advisor who anticipates needs, mitigates risks, and turns feedback and data into clear action plans that improve operational health and adoption. Your ability to lead customer conversations, prioritize engagements, and remove blockers directly influences customer satisfaction, renewal, and growth—while elevating the impact of Customer Success Account Management across the Small Medium Enterprise & Corporate business.

Requirements

• Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field
• 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification