Role Overview
Join a team where you thrive, as part of the Media, Communications and Sports Customer Success team, you will help build customer outcomes across a broad portfolio of Microsoft products and services.
What You Will Do
As a Principal Customer Success Account Manager, you will partner with a large enterprise customer to align technology investments with business priorities, guide strategic conversations, develop roadmaps, and coordinate delivery across stakeholders to drive adoption, value realization, and customer success.
Why It Might Be a Fit
You will have opportunities to learn at the forefront of artificial intelligence transformation while working in a supportive team environment.
Requirements
- Master’s degree in business, Sociology, Psychology, Computer Science, or related field
- Strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent certification
- Prosci or equivalent Change Management certification
To apply for this job please visit apply.careers.microsoft.com.
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