Principal Customer Success Account Manager

Role Overview

Join Microsoft’s U.S. Public Sector Industries Defense Industrial Base (DIB) team – where mission meets innovation. The Defense Industrial Base (DIB) Operating Unit (OU) is a strategically critical organization with a bold mandate: to consolidate, simplify, and accelerate Microsoft’s presence across the DIB ecosystem. Our role is to help these customers modernize with confidence – securely adopting and scaling Microsoft technologies to meet mission outcomes, regulatory requirements, and long‐term operational resilience.

What You Will Do

As a CSAM, you are the strategic owner of customer success for your assigned DIB accounts. You build deep, trusted relationships with customer executives, technical leaders, and internal stakeholders, aligning Microsoft solutions and services to customer business priorities and mission objectives. You lead the planning, orchestration, and execution of customer success programs – driving adoption, accelerating consumption, improving operational health, and proactively mitigating risks and blockers.

Why It Might Be a Fit

This is a senior individual contributor role with enterprise‐level scope, high autonomy, and significant impact. By applying to this role, you may be considered for multiple positions at the same career stage within the DIB CSU.

Requirements

• Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field
• 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.