Role Overview
As a Senior Customer Success Account Manager, you will lead strategic customer relationships across a portfolio of enterprise accounts, acting as a trusted advisor to customer executives and coordinating Microsoft resources across multiple solution areas.
What You Will Do
You will build trusted advisor relationships, develop strategic Customer Success Plans, drive alignment and governance, advance customer adoption and consumption growth, and lead programme reviews and executive business discussions.
Why It Might Be a Fit
This role is intended for professionals who excel in executive engagement, complex programme leadership, stakeholder management, and strategic customer success, with a strong knowledge of Microsoft cloud technologies and experience in Public Sector, Government, Health, Education, Financial Services, or Enterprise industries.
Requirements
- Bachelor’s degree in Business, Technology, Computer Science, or a related field, or equivalent experience
- 4+ years of experience in Customer Success, Consulting, Solution Delivery, Practice Management, Portfolio Management, or customer-facing technology roles
- Experience engaging with senior customer stakeholders and executive leaders
- Demonstrated ability to lead complex customer programmes and cross-functional teams
To apply for this job please visit apply.careers.microsoft.com.
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