Senior Customer Success Account Manager- Public Sector

Role Overview

As a Senior Customer Success Account Manager, you will be responsible for delivering end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You will work with strategic public sector customers to empower them to achieve more by accelerating their value realization across Microsoft’s Digital Cloud platforms.

What You Will Do

Your key areas of responsibility will be Customer Relationship Management, Customer Success Leadership, and Technical Relevance. You will nurture, establish, and expand relationships with key C-level customer stakeholders, lead the strategic execution of program planning and customer-facing program reviews, and develop technical competency across a breadth of Solution areas.

Why It Might Be a Fit

This role requires a passion for technology, a growth mindset, and a proven ability to partner with account teams to build and retain customer relationships. You will be part of an elite team of diverse individuals focused on making our customers successful.

Requirements

• A passion for technology, driving customer value, strategic outcomes, while working with the best people in the industry.
• A growth mindset to be a part of an elite team of diverse individuals focused on making our customers successful.
• A proven ability to partner with account teams to build and retain customer relationships, across business and technical functions within their organisation.
• A track record of providing leadership and orchestration of an internal delivery team.
• Demonstrable experience of driving decisions collaboratively, resolving conflicts, communicating successfully and being able to present confidently to large or small audiences including C-Level Executives.
• Active and creative participation in shaping our Customer Success community.
• Demonstrable experience working in a customer-facing role, e.g. Customer Success, Account Management or Service Delivery.
• Exceptional communication, presentation, and facilitation skills.
• Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management.
• An ability to multi-task and work in a dynamic environment with constant change to address emerging challenges.
• An insatiable appetite for learning, curious, optimistic, empathetic and emotionally intelligent.
• A willingness and ability to travel (national) when required: 0-30%.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• 401(k) or pension plan
• Stock options
• Paid time off
• Holiday pay
• Flexible work arrangements
• Professional development opportunities