Customer Experience (CX)

Role Overview

We are looking for talent with vision, curiosity, and a desire to grow to contribute to positive change in the world while growing professionally in a challenging environment.

What You Will Do

Designing customer voice models and CX measurement, combining NPS, CSAT, CES with data on retention, conversion, complaints, costs, efficiency, and customer value. Interaction with senior stakeholders, directors, and multi-functional teams.

Why It Might Be a Fit

You will have flexibility to organize your schedule to meet your objectives, work with good people, and participate in an ambitious career plan with semi-annual evaluations.

Requirements

• 4-7 years of relevant experience in Customer Experience, CX Strategy
• Mastery of journey management, VoC, service blueprinting, customer research, systemic diagnosis, experience strategies, and human-centered design
• Experience in structuring CX strategies and plans connected to commercial priorities, operational efficiency, retention, loyalty, customer value, and brand experience
• Ability to design CX measurement and governance frameworks; interpret quantitative and qualitative data, evaluate indicators, and communicate evidence limits

Benefits

• Flexibility to organize your schedule
• Work with good people
• Ambitious career plan with semi-annual evaluations
• Opportunity to learn, lead, and develop skills with exposure to clients and autonomy in the execution of activities