Expert Salesforce Administrator

Role Overview

The Expert Salesforce Administrator is a member of MissionSquare’s Technology team responsible for supporting and advancing the organization’s next generation Salesforce platforms.

What You Will Do

Administer and configure Salesforce Sales Cloud and Financial Services Cloud environments, maintain and optimize profiles, permission sets, territory management, role hierarchies, sharing rules, and field-level security.

Why It Might Be a Fit

The position requires strong knowledge of Salesforce security architecture, multi-org Salesforce strategies, and experience supporting integrations using Salesforce Data Cloud and APIs.

Requirements

• Bachelor’s degree in Information Systems, Engineering, Computer Science, or a related field preferred, or an equivalent combination of education and relevant work experience.
• Five or more years of Salesforce administration experience, including leadership responsibility for a complex multi-org Salesforce environment.
• Salesforce Administrator certification (required).
• Salesforce Advanced Administrator certification (required).
• Salesforce Financial Services Cloud Consultant certification (preferred).
• Experience serving as the lead administrator for Financial Services Cloud and Salesforce Sales and Service Cloud environments.
• Strong knowledge of Salesforce security architecture, including profiles, permission sets, sharing models, and field-level security.
• Knowledge of multi-org Salesforce strategies, platform events, and governor limits.
• Experience supporting integrations using Salesforce Data Cloud, Salesforce-to-Salesforce, APIs, and related integration technologies.
• Experience implementing and supporting managed packages.
• Knowledge of Salesforce DevOps tools, Salesforce DX, scratch orgs, and deployment methodologies.
• Experience with Git, Jira, Confluence, and GitHub.
• Experience supporting telecommunications platform integrations such as TalkDesk.
• Experience building reports, dashboards, and automation solutions.
• Knowledge of Salesforce AI solutions, including Agentforce and large language model technologies.
• Strong written, verbal, analytical, and problem-solving skills.
• Ability to communicate effectively with stakeholders at all levels of the organization.
• Ability to work independently and collaboratively within cross-functional teams.
• Demonstrated business acumen, learning agility, planning, decision-making, and technical expertise.
• Demonstrated Customer Focus, Integrity & Trust, and Drive for Results.
• Strong communication, teamwork, creative thinking, technical learning, and the ability to perform effectively in environments with changing priorities and ambiguity.

Benefits

• Competitive Total Rewards package, including base pay, incentive programs, benefits, and a 401(k) plan with matching contributions
• Flexible and hybrid work schedules to support work-life balance
• Tuition reimbursement to support continued education
• Professional and career development opportunities, including courses and certifications
• Comprehensive wellness programs promoting physical, mental, and emotional health
• Volunteerism initiatives to encourage community engagement

Tagged as: CRM Administration, Salesforce